1. Instant Activation & Flexible Subscriptions
All paid tiers (Starter and Growth) activate immediately upon successful checkout via Dodo Payments. You receive immediate access to increased sending quotas, team seats, and custom domains. You may upgrade, downgrade, or cancel your subscription at any time with zero lock-in.
2. Subscription Cancellation
You may cancel your SendOFF subscription at any time:
- Self-Service via Customer Portal: Navigate to Settings > Account in your dashboard and click "Manage in Dodo Portal" to cancel with one click.
- By Email: Contact our support team at support@sendoff.in or team@sendoff.in from your account email.
Upon scheduling a cancellation, your account remains active with full sending access until the end of your current prepaid billing cycle. No further recurring charges will be initiated.
3. Refund Eligibility & Exceptions
Because email infrastructure, IP warmups, and bandwidth commitments incur direct operational costs upon provisioning, recurring subscription fees are generally non-refundable once billed. However, exceptions are granted in the following scenarios:
- Billing Errors or Duplicate Charges: If you were charged incorrectly or multiple times due to a processing error, full refunds will be issued immediately upon notification.
- Service Outage Violating SLA: If SendOFF fails to meet our 99.9% uptime SLA commitments for our sending engine, credit or prorated refunds are issued upon request.
- Statutory Right of Withdrawal: Customers in the EU/UK or jurisdictions with mandatory statutory cooling-off periods retain all statutory refund rights under applicable consumer protection legislation.
4. Merchant of Record
Our order process is conducted by our online Merchant of Record, Dodo Payments (or its affiliates). Dodo Payments handles customer billing inquiries, tax compliance, and automated invoicing.
5. Contact Support
For questions regarding billing, cancellations, or refund requests, please contact: